Week 2 in our 5 week Troubleshoot Tuesday: instructions edition. This week we’re going to go over Express VPN.
With a 30 day money back guarantee, a 99% uptime, and a server list including over 50 cities worldwide, we have a lot of customers using Express VPN on their Sabai Technology VPN router. Not only that, but it is extremely simple to set up. Pretty much two steps to get the file, and two steps to start the VPN in the router. It doesn’t get much simpler than that.
Get your Express VPN OpenVPN file:
- Open a browser window and Log into your account at ExpressVPN.com and click Setup My VPN Account.
- Click on the Linux & Routers OpenVPN bar and click on the location to which you would like your Sabai router to connect and a file will automatically download to your computer.
Starting the Express VPN in your Sabai Technology router:
- Click on the OpenVPN link, click the Choose File button and find the file you downloaded earlier. Repeat to change server.
- Press start!
Three weeks are left! That leaves us with VotreVPN, VyprVPN, and seed4me. Our whole list of VPN companies can be found here: http://blog.sabaitechnology.com/sabai-technology-compatible-vpn-providers/ That isn’t to say we haven’t missed a few though! Have a favorite company that you’re using on one of our routers but they aren’t listed here? Let us know at email@example.com.
A while back we gave you some information on how to turn on Access Restrictions late at night when you don’t want anyone using the internet. We first told you how to set up the Access Restrictions here: http://blog.sabaitechnology.com/troubleshoot-tuesday-access-restrictions/ and then again when we had an update to allow this to work over the VPN, we showed you how to do that here: http://blog.sabaitechnology.com/troubleshoot-tuesday-oops-more-access-restrictions/. Now, we have another addition to that. Thanks to some customers asking for it, we did some digging on blocking specific websites or types of websites when using the Access Restrictions.
Before we tell you exactly how to go about setting this up, here are some things you should be aware of.
- Regular words on their own are blocked if they occur anywhere in the site URL, so for example, having the word facebook in there will block sites such as: http://facebook.com, http://www.facebook.com, http://facebook.com.au, anything.facebook.anything-else
- Words with a dollar sign at the end of them will block domains ending with what you’ve specified, that is, putting: .com$ would block ALL sites ending with .com, so putting slashdot.org$ would block slashdot.org, linux.slashdot.org, games.slashdot.org, hardware.slashdot.org etc. etc
- Words starting with a caret (^) block all domains starting with what you’ve specied, that is, putting: ^chat will block sites like http://chatworld.com,http://chat.parachat.com but not http://www.chatworld.com or http://www.parachat.com
- Words starting with a caret and ending with a dollar sign blocks that exact address, i.e. ^www.r3dux.org$ would block http://www.r3dux.org, but not http://r3dux.org or http://www.r3dux.org?p=1407
Setting up Access Restrictions with Website blocking
- Log into the router at 192.168.199.1
- Go to Advanced, Administration, Access Restrictions
- Press Add, if you need to set this up fully, or click on the current Access Restriction you have.
- If you have never set up the Access Restriction before now, please see the first two links listed in this article on how to do so. Set it up to your specifications of times on and times off.
- Change”Applies To” to either All Except or The Following.
- Uncheck the box for “Block All Internet Access”
- Enter the Mac addresses that you either would like to block from seeing the content, or the ones you would like to allow the content to. You can find the Mac addresses of the devices connected to the router in the Device List under Status.
- In the large box next to HTTP Request, this is where you will enter the websites/types of sites you would liked to have blocked.
- Save the page and then test the block on one of the computers. The website should never resolve if the block is working. You may need to clear the cache on browsers and/or restart the computers before this block will start working.
NOTE: This block will not work for devices connected to the VPN. We are hoping for a fix for that in the next Sabai OS update.
This should help keep those pesky yet absolutely adorable children off websites that you don’t approve of. As always, as we learn and develop new ideas, we’ll be sure to pass them along to our customers! Ideas? Let us know at firstname.lastname@example.org!
It’s been a while since we’ve had a blog post on a new VPN Company’s OpenVPN instructions. OpenVPN is more difficult than PPTP to set up sometimes, but not in this case. We have streamlined it to be as quick and painless as possible for all of our customers, beginners and experts.
CyberGhost VPN is one of the newest VPN Affiliates for Sabai Technology. It’s not often see such a well put together company as CyberGhost, they’re focused on Privacy, as well as allowing for customers that use torrent programs and websites, which a lot of VPN companies have blocks on.
Getting the OpenVPN file
- Click on “Smart Phones, Tablets & Other Devices.”
Starting the VPN within the Sabai Technology VPN Router
- Click on the OpenVPN link, click the Choose Filebutton and find the file that you downloaded from Cyberghost VPN, click Show File, then Edit. Enter your Cyberghost VPN username and password and press done then Save. Last, press start. If you make a change to the server or server settings, please load the new file and enter your Cyberghost VPN username and password again.
Once you hit start the VPN should connect almost automatically and then you should be able to connect all of your devices as well! Have I forgotten someone that you think we should have instructions for? How about telling us at email@example.com?
There are dozens of reason for wanting IP relocating, encryption, anonymity and all of the other benefits a VPN service provides. VotreVPN, Sabai Technology’s newest official VPN affiliate, provides all the benefits of VPN with a focus on security and anonymity.
VotreVPN is a provider of French VPN access . This is a legal solution allowing access to all normally restricted sites in France, such as French Internet TV. It also allows you to escape censorship, and secure your connection. VotreVPN’s objective is to provide a reliable, inexpensive solution for VPN access. Whether you’re a surfer concerned about your safety, a traveler, or a francophile wishing watching French television, VotreVPN services will be very useful.
Compatible with devices such as:
- Mac OS X
- iOS (iPhone, iPad)
- Sabai Technology VPN Routers
If you are already a VotreVPN customer who is looking for an easy to use router solution, visit the VotreVPN landing page on the Sabai Technology website!
6. Sabai VPN Routers provide pleasure and protection – for both women and men.
5. Sabai VPN Routers are considered one of the most effective methods of streaming control ever developed. Our exclusive Gateways feature gives you the flexibility you’ve always dreamed of in long-distance relationships.
4. Sabai VPN Routers, because they are so effective – by encrypting your entire network, rather than just one device – they enhance your internet surfing experience.
3. Sabai VPN Routers are easy to use and come with a variety of features for ultimate privacy, security, and unrestricted access to the internet.
2. Sabai VPN Routers ensure ultimate user satisfaction; not only does each unit come with a 90-day hardware and satisfaction guarantee but also 90 days of Sabai Freedom, the perfect solution to give you a helping hand whenever you’re in need.
1. Sabai VPN Routers, when used properly, protect you from VTD’s (Virtually Transmitted Diseases) like direct traffic attacks, packet sniffing, and location-based content blocking.
To show our love, Sabai Technology has trimmed prices on the Asus N66U featuring Sabai OS – our top of the line VPN Router. The “Dark Knight” is one of the most powerful consumer grade VPN Routers on the market. What sets this VPN Router apart is it’s extreme range and power for heavy duty streaming and downloading.
Do you want even more enjoyment this weekend? Save on 12 months of Sabai Freedom and experience the heightened level of customer satisfaction only Sabai Technology can provide.
On this most happy of Valentine’s Day, don’t forget to use protection… for your data, of course.
Say for instance you are 12 hours ahead of our Eastern time. It is 6 PM on a Saturday night and you are ready to settle in for the evening with a romantic movie on Netflix but your Apple TV/Roku/Smart TV/Computer says you are in the wrong country and cannot access Netflix.
Here are the steps we recommend to first go through before you start pulling your hair out because we are not yet open for the day.
- Check to make sure your device is connected to the right WiFi connection. If you have not changed the default, it would be Sabai 24 or Sabai 58. If you are not currently connected to the VPN WiFi connection, please do so.
- If you are connected to the right WiFi, it is time to check the router. In your browser, log into 192.168.199.1.
- If there has been a power outage, or someone accidentally reset your router, it will be asking for you to activate the router again or register the router again if you are still on an older firmware. If you are on version 5 and above you can use the same Activation Token as the first time you activated the router. It will always work. If you are on an older firmware, most of the time your Registration Code can be found on the bottom of the router. It is a 6 digit alphanumeric code.
- If you are not being asked to activate/register the router, go ahead and head to either PPTP or OpenVPN, whichever you currently use.
- The PPTP/OpenVPN status will show in the top right hand corner of the firmware if the VPN is connected or attempting to connect. If you are on Version 5 and up, please refer to this page for instructions on how to set up the VPN using any of our Affiliated VPN Companies: http://blog.sabaitechnology.com/vpn-provider-specific-vpn-router-instructions/ Using those instructions should get you back up and running, but if all else fails, you can do a few things.
- Check with your VPN Provider. If they have 24/7 Technical Support, sometimes they can fix the problem.
- Email us at firstname.lastname@example.org. You can check out our Technical Support hours here: http://blog.sabaitechnology.com/sabai-technical-support-hours/
- Submit a Support Ticket from our website.
- If you are a current subscriber of Sabai Freedom, make an appointment for one on one support. http://meetme.so/sabaisupport Not a current subscriber of Sabai Freedom but would rather us fix the issue in a remote session? How about purchasing? Our Sabai Freedom Support Package gets you upgraded to our newest firmware, no matter how old your current firmware is. It also gives you a years worth of upgrades and years worth of one on one remote support anytime you have an issue. Check that out here: http://www.sabaitechnology.com/Sabai-Freedom-Support-Package-p/sfwu.htm
Now, get back to enjoying the evening and your constant Netflix binge watching!
One-on-One Tech Support Appointment Scheduler
Sabai Technology strives to provide the best customer service possible for our customers. Whether you have purchased Sabai Freedom or are in your three months of free technical support from a new purchase, we are happy to help you resolve your technical support issues. Sabai technical support is unique because of our “White Glove Standard” of service and support. Our customer support staff actually want to help our customers because they understand just how frustrating a customer support experience can be with other companies. We want to ensure that your Sabai Support experience resolves whatever issue you are having and is as least painful as possible. That reason alone is why we accommodate whatever mode of contact is best for you with various means to suit your needs. See the image below to decide what works best for you.
Please use the hours below to schedule a support session with our staff. Once your appointment is booked, you will receive an email from Sabai staff at the specified time with a link to connect via remote support.
Thanks to our wonderful customer support staff member Hannah we are now able to offer technical support on Saturday and Sunday.
Technical Support Hours (all hours in EST):
Monday: 8 am – 8 pm
Tuesday: 8 am – 5 pm
Wednesday: 8 am – 5 pm
Thursday: 8 am – 8 pm
Friday 8 am – 8 pm
Saturday: 11 am – 8 pm
Sunday: 11 am – 8 pm
For troubleshooting, try our knowledge base. You may also call 1-864-962-4072 during business hours, to book an appointment by phone.
The Times shown here are based on your time zone. Please choose your time zone before starting the scheduling process.
“Why is my Roku not working?” “We were told we should get a Roku because it would work. So why isn’t it working?” “Why can all of my other devices get VPN except my Roku?” Okay, within the past month, we at Sabai Technology VPN Routers have probably heard any variety of those statements at least 50 times! Our customers LOVE their Roku players! After going through all the beginning steps of making sure the VPN is set up correctly, the Roku is connected to the right router, etc, we were stuck scratching our heads. Of course it wouldn’t be long though until we figured out a solution! Your address!
No, not your IP address. We’ve already taken care of that. Your shipping address that Roku has on file must match the country of the VPN you are using. Essentially, if you’re connecting through a VPN in the UK, but your address on file with Roku is a US address, you are still going to get blocks as if you were still using an IP address from the US. If you change the shipping address and it still doesn’t work, you may have to look into the billing address, which would also require you to have a credit card that matched that location. The shipping address has fixed all of our customers so far though. Other devices giving you issues? Well, we don’t claim to be experts, but we can certainly try to figure it out! Let us know at email@example.com
With the release of new gaming systems coming out what feels like every year now, it’s expected to have some issues. While the Technical Support and Development teams at Sabai Technology have been working constantly to try to prevent them, we can’t prepare for everything. One of the biggest issues we have seen is a Nat type error. In order to reach the online network in new game systems, they need to have an Open Nat type. Unfortunately, a lot of customers are getting Strict or Moderate Nat errors, causing a block in online services. After some testing, we think we’ve figured out a way to fix this problem. It can be a bit of a hassle for some customers, which is extremely unfortunate.
We have figured out a two router system will not work with a PS3, PS4, or Xbox One. That will mean, if you have a connection going from a modem, to a local router, to the Sabai router, you will need to completely remove your local router and take advantage of our Gateway feature where you will direct devices either to the local network or to the VPN network. If your local modem is also a router, there is the possibility that we can disable the router feature in the modem. It may not always work, and you may not always have the Nat error if they are a combination, but if you get that error and you have a local modem/router combo going to the Sabai router, we could take a look and see what we could change.
This is just a small update that may help a lot of our gamer customers all over the world. Having problems removing your other router, or have a modem/router combo? We can fix that for you! With our now extended hours going to 8 PM most nights, and open on weekends now, let our Technical Support team help by emailing us at firstname.lastname@example.org.