One of our valued customers, Victor, wrote in to let us know of a problem he was able to correct by changing his router settings.
Victor wrote…
“I had some hard time trying to figure out why the VPN connection dropped so often. It turned out to be the MTU. By default,
it’s set to Auto, I just changed it to 1400 and now the VPN connection has been up for days. Maybe pre-setting a specified MTU value can improve the performance for some user setups.”
DD-wrt routers are set to Auto for MTU. Routers featuring the Sabai OS are set to 1500. For most internet connections, the router will not work unless the MTU is set to 15oo, the max MTU. Each internet connection is different, so if you are experiencing VPN drop off, try adjusting your MTU down.
If you continue to experience a drop off in your VPN connection after adjusting MTU, contact us at support@sabaitechnology.com.
If you have a topic you would like us to address in our next Troubleshoot Tuesdays post, leave a comment below!
