Troubleshoot Tuesday

Even the best technology needs occasional troubleshooting. Check this weekly series for our advice and tips on getting the most out of our Sabai Router.

Troubleshoot Tuesday: The Solution to Linksys and Macbook Compatibility

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Every once in a while customers bring up an issue and then all of a sudden 15 more customers have the same problem. Turns out this is a well documented issue with very limited fixes and a variety of situations causing the issue. They all have two things in common though: a Linksys router and a Macbook.

Some complaints we’ve seen have been that the computer will connect to the Linksys for just a few moments before disconnecting again or that the Macbook will not be able to connect to the Linksys at all even though all other devices can connect just fine. Some customers have recommended rolling back to a previous firmware on the Macbook, which either has not solved the issue, or the customer did not want to go back to an old or buggy firmware. Our firmware has also not made a difference in the connectivity. Some devices just don’t like to play well together.

We’ve found your solution

  • Meet our smallest and one of the newest routers from our VPN Router lineup, the Asus RT-N10P!
  • This router is perfect for those beginner VPN users or those users with small home networks.
  • Great for basic surfing and even streaming, this router is amazing.
  • This router is also tiny! At only 6 x 5 inches, it makes a perfect little travel router for all of your traveling needs as well!
  • Even better, we’re offering it at the sale price of $99.99 right now!

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So, not only do we have a VPN Router below the $100 mark, but this router is also a much better quality than previous lower end models! We’re quite proud of this little machine and have been in love with it since the very first day it arrived in our office! It looks almost exactly like the Asus RT-N66U other than the size and the fact it only has one antenna versus the N66U’s 3 antennas. This power machine is perfect for those smaller homes and those with lower network usage.

Have a recommendation or question about anything we’ve posted? Feel free to email us at Support@SabaiTechnology.com and one of our ever amazing Technical Support team members will get back to you as soon as possible, especially with our now extended Tech Support hours! We’re available Monday through Friday from 8 AM to 8 PM EST and Saturday through Sunday 8 AM to 5 PM EST! Current time at Sabai Technology is available on our website at SabaiTechnology.com.

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Troubleshoot Tuesday: L2TP in your Sabai Technology VPN Accelerator

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To celebrate the new Accelerator firmware that will be making it’s debut in a few weeks. we’re going to visit the setup of L2TP, which is only available on the VPN Accelerator. One of our most popular products to date, the VPN Accelerator is a mini computer that is connected to the Sabai VPN router and runs the VPN itself instead of the router having to run the VPN. This allows for better speeds that are the same or close to the speeds you would get from your VPN Provider’s computer VPN client. It’s easy to test and see if the VPN Accelerator would be a good match for you! Plus, having the added ability of L2TP has helped a lot of customers reach even greater speeds, as L2TP is known to be more stable and normally faster than PPTP and OpenVPN. These instructions are for the new VPN Accelerator firmware, so if you have any questions about the old firmware and the setup, just let us know at support@sabaitechnology.com!

Setting up your L2TP in your VPN Accelerator

STEP 1: Log into your accelerator at 192.168.199.2

STEP 2: Click on VPN then L2TPl2tp

 

STEP 3: Enter the server, username, password, and PSK into the provided boxes. This information is provided by your VPN provider.

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STEP 4: Press save, then start.

STEP 5: The top right hand corner should change to reflect that the L2TP has been started.

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We hope you enjoyed this tiny sneak peak of the new look of the VPN Accelerator! This new sleek look is a lot more like our VPN routers and we’re happy to finally have an update to present to our customers who have been waiting for the longest time! We’re really hopeful that this new firmware for the Accelerator is a big deal to our customers and they love it just as much as we do! So stay on the lookout for your email about getting the upgrade.

 

Troubleshoot Tuesday: Definitions to make your life with a Sabai Technology VPN Router easier!

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Over the past few months we’ve been putting together a manual of sorts, with all sorts of information for customers. The easiest place to start is really with what everything means.

The Status/Overview page on the Sabai Technology VPN Router interface is one of the most important pages you’ll ever need. It pretty much tells you everything you need to know about how the router is connected, if the VPN is running, etc. For this Troubleshoot Tuesday, we’d like to explain what some of the information on this page means.

SYSTEM

Time: NTP- Network Time Protocol- protocol designed to synchronize the clocks of computers across a network. For more information on time servers- http://support.ntp.org/bin/view/Servers/WebHome

WAN

WAN Type- How your Internet is provided: DHCP, Static, LAN, Disabled, PPPoE

MAC Address- MAC Address Media Access Control Address, MAC addresses are distinct addresses on the device level and is comprised of a manufacturer number and serial number

DNS- DNS Domain Name System.
Simple Definition: These translate people-friendly domain names into computer friendly IP addresses.
Long Definition: Translates people-friendly domain names (www.google.com) into computer-friendly IP addresses (1.1.1.1). Â DNS is especially important for VPNs as some countries return improper results for domains intentionally as a way of blocking that web site.

Subnet Mask-
Short Definition: 32-bit number that masks an IP address, and divides the IP address into network address and host address
Long Definition: A subnet mask neither works like an IP address, nor does it exist independently from them. Instead, subnet masks accompany an IP address and the two values work together. Applying the subnet mask to an IP address splits the address into two parts, an “extended network address” and a host address.

LAN

DHCP- Dynamic Host Configuration Protocol.
Simple Definition: The method by which routers assign IP addresses automatically.
Long Definition: The method by which routers assign IP addresses automatically. This allows you to connect to the coffee shop wireless even after more than 254 people have already; IP addresses are recycled as wireless clients come and go.

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That’s just a sneak peak of everything we could explain to you. That would take forever though! We’ll release new information out as new information is put together for us and our customers! Have anything you’re curious about? Shoot us an email at support@sabaitechnology.com. We’re always happy to answer your questions!

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Troubleshoot Tuesday: OpenVPN vs PPTP

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We have customers ask all the time what VPN protocol is best for them, PPTP or OpenVPN. Well, we can’t say for sure, but we sure do love OpenVPN in most areas of the world. As the infographic shows, there are a lot of differences between the two, but the biggest want for most of our customers is speed. In that area, it can vary highly between providers, locations, and other factors. While PPTP CAN be faster,  many Sabai Technology customers will tell you they have had much better success with OpenVPN, especially in the middle east.  However, here are some easily found differences between the two and how to simply set them up on your Sabai router.

  • Speed- Most websites will say PPTP is faster than OpenVPN because of lower encryption. In some cases that is true. In other cases, the reliability and stability of OpenVPN can actually lead to faster speeds in some parts of the world.

 

  • Encryption- PPTP has a lower encryption, making it less secure and more easily blocked by the spying eye of your Chinese Government or everyday hacker. OpenVPN however is running on 256 bit encryption, and with a lot of companies can even be changes to different types of secure encryptions, keeping you always protected.

 

  • Setup- PPTP is an easy winner here, never requiring more than just a server address, username, and password. OpenVPN CAN be simple, requiring just one file, but sometimes can requiring editing, entering of username and password, or multiple files, causing some confusion for the person with no technical experience. However, what else did you think your Sabai Technology Support Team was here for? We’re happy to set up even the most difficult connections for you!

 

  • Supported Systems- WHO CARES! They’re both supported on your Sabai Technology VPN router and by now everyone knows that all of your wireless and wired devices can connect and be supported with your Sabai Technology VPN router!

 

  • Stability- PPTP is quicker to be blocked, quicker to have drops in VPN signal, leading OpenVPN to be a winner when it comes to stability. Nobody wants to lose their VPN service in the middle of a show. With OpenVPN you can rest assured there is a much lower chance of losing your VPN or having it blocked by the watching eye.

 

  • Compatibility- Without your Sabai Technology VPN router you may see some problems getting OpenVPN on all of your devices, as it requires third party applications on most devices other than your computer. However, PPTP comes built in with most devices now a days, leading to easier and sometimes even cheaper setup.

 

  • Security- Just like with encryption, if you’re worried about your data and you’re worried about making sure nobody can see what you’re doing, OpenVPN is the way to go. PPTP is secured with basic security, better than your everyday local internet, not better than OpenVPN though.

 

To review, we do love OpenVPN for most situations; but for those of you just interested in being able to watch the latest TV shows, PPTP may be an option worth trying to see if the speeds are better for you. No one wants to miss the newest season of “Doctor Who” and you certainly don’t want buffering in the middle of your shows.

Without using any VPN providers, here is a generic look at how PPTP and OpenVPN are set up on a Sabai Technology VPN router.

PPTP users:

Click on the PPTP link and enter your Server/Username/Password and click Save. Verify your entry and click Start. This information will come from your VPN provider.pptp

OpenVPN users:

Download your OVPN file from your VPN provider. Return to the Sabai Technology VPN router page and click on the OpenVPN link, click the Choose File button and find the file that you downloaded and then click Start. If you make a change to the server or server settings, please reload the new file.

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  • Some VPN services require the use of a username and password for their OpenVPN connection as well as possible extra files that need to be uploaded. Once you upload your .ovpn file you will need to click on Show File and Edit. Enter your username and password in the provided boxes. Upload any files that it is requesting. Click Done then Save. Then click Start.

 

  • The Sabai Technology VPN router status will display at the top right corner of the screen. To refresh, simply reload the page or click on the PPTP or the OpenVPN menu link. (Not all servers will display the location name)

 

We’re happy to help go over pros and cons to help you decide which will be best for you. Once you decide, our Tech Support team is more than happy to help you get it all set up and running at maximum performance. Just send us a quick email to Support@SabaiTechnology.com and we’ll get back with you as soon as possible!

Troubleshoot Tuesday: Setting up the DAP-1320 Range Extender with your Sabai Technology VPN Router

Just recently we released a new line of accessories, including a few streaming devices, a VOIP phone, some extra security devices, and the DAP-1320 Range Extender. Customers constantly ask how to get more range and we’ve normally just recommended any old extender you can pick up at your local store. Now that we are carrying the D-Link DAP 1320 range extender, we tested the setup and realized just how easy this one is to set up, so we had to share with you all. We recommend that our Sabai family snatch this guy up! Plus, it’s tiny and can come package up with your Sabai Technology VPN Router that you’re looking to purchase all in one box.

Setting up your DAP-1320 to connect with your Sabai VPN Router

  1. Plug the DAP-1320 into a power outlet. Verify that the power LED has turned blinking amber before continuing.
  2. Access the configuration utility for the DAP-1320 on your computer. Connect to the DAP-1320 wirelessly using the network name (SSID) and password located on your Wi-Fi Configuration Card. Then open a web browser and enter http://dlinkap.local in the address bar. By default, the password is blank.
  3. The Setup Wizard is designed to guide you through a step-by-step process to configure your new D-Link wireless range extender to extend your wireless network and connect to the Internet.
  4. Click Next to continue.
  5. Select the Manual method to set up an extended wireless network using your DAP-1320 and click Next.1
  6. The DAP-1320 will scan for available Wi-Fi networks and list the networks it has found. Select your network, default is Sabai 24 and Sabai 58, and click Connect.2
  7. Click Next to continue.
  8. Enter the Wi-Fi network name (SSID) and password for your extended network. If you would like the same Wi-Fi network name for the extended network, click on the Use the same Wi-Fi Network Name for the Extended Network box.
  9. Click Next to continue.
  10. Setup is complete, and your wireless network name and password will be displayed. It is recommended that you write this information down for future reference. Click Save to save your settings and reboot the repeater.3

So, there we go. No complicated setup and no having to press the WPS button, which is you haven’t already learned the hard way, will set your router back to default settings. So trust us on this one, add the D-Link range extender to your approved Sabai Technology collection and cover those spots with no WiFi coverage.

Troubleshoot Tuesday: Speed Factors To Consider

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It’s very rare to find someone completely satisfied with the speed of their VPN. Normally when that happens they’re using a Sabai VPN Router paired with a Sabai Technology VPN Accelerator. However, for those customers just looking for a little bit of help, we have some links to direct you to for some help, as well as these troubleshooting tips from an older blog post.

Note: This is an advanced topic. Please do not change settings on your VPN or your Sabai VPN Router that you are not comfortable with. Sabai Technology support is happy to help you, should you need it. Just email us at Support@SabaiTechnology.com or open a ticket from our website!

TCP vs. UDP

The difference between these two OpenVPN protocols is the speed and accuracy in which they transmit your data. TCP is extremely accurate, but has much more overhead which slows it down. UDP is focused on speed, rather than accuracy. But, like most things in VPN, there are more factors to consider.

Speed vs. Accuracy

So when is speed more important than accuracy? Video streaming is a great example of a need where speed is more important than accuracy. A few missing pieces of data aren’t going to be noticeable in a video stream but if you are downloading your tax return information … a few missing pieces of data is very important! Consider the way you will be using your OpenVPN connection. There is no right or wrong answer, but every user should prioritize speed and accuracy and choose the appropriate protocol.

Port 53

If your VPN provider allows you to change your port, and you have been having trouble with throttling or blockage, try 53. This port is used for lots of different things around the world and is difficult to block.

Where to Start

The Sabai Technology Technical Support Team suggests that if you are having speed issues, try TCP and port 53 first. This may seem counter-intuitive, but, the reports from the field show that many ISP’s handle TCP better.

Depending on your location, you may find that TCP just won’t connect for you. If that is the case, try UDP and port 443.

How To

The exact “how” is going to change, depending on your provider. Generally, you will log in to the customer area of your VPN provider and under your OpenVPN options look for something like, “change protocol port”. If you are a StrongVPN customer, they have an excellent tutorial on exactly how to change your port.

Remember, if you are running your .ovpn file on a Sabai Technology router, a change like this will require a new download/upload of your file to the router before the change will be complete. Be sure to stop the current VPN running before you make any changes because we’d hate for you to lose your internet connection on accident!

Have questions for our tech support? Book an appointment or send an e-mail! And while you’re at it, check out some of these links!
MTU Troubleshooting- http://blog.sabaitechnology.com/advanced-speed-troubleshooting-mtu/
Single Device Speed Killer- http://blog.sabaitechnology.com/troubleshoot-tuesday-device-speed-killer/
Time Speed Help- http://blog.sabaitechnology.com/troubleshoot-tuesday-possible-speed-help/

Troubleshoot Tuesday (VIDEO): Setting Up Your Sabai Technology IPVanish VPN Router – PPTP

Normally all of our Troubleshoot Tuesdays have to do with setting up OpenVPN, the more difficult of the VPN Protocols. This time we’d like to highlight PPTP which sometimes gets overlooked. While less secure, PPTP can be a better choice for people in some countries, especially in places where blocks are put into place a lot, such as China. Sometimes in China PPTP works and sometimes OpenVPN works. Having the ability to use either one is really useful. There are also places where PPTP is faster than OpenVPN because of the lowered security. We’re going to highlight IPVanish’s PPTP this time around, which is easy and efficient for even beginner VPN users.

Get your PPTP information

  1. Log into your account at IPVanish.comipv
  2. Click on Server Listipv2
  3. Choose the server you would like to connect to. ipv3

Starting PPTP in your Sabai Technology IPVanish VPN Router

  1. Click on Network, then PPTP.
  2. Enter the sever address you chose and your IPVanish username and password. Press start. ipv4

Now you have the appropriate PPTP information for your VPN Router! This will allow you to run your entire home network over your PPTP StrongVPN account. If you aren’t sure where to input your PPTP information in the Sabai VPN Router, you can email Support@SabaiTechnology.com to take advantage of your 3 free months of Sabai Freedom.

 

Troubleshoot Tuesday: Hulu Fix for StrongVPN OpenVPN and PPTP customers

It’s been about a month now, and you STILL don’t have Hulu Plus back. That’s unfortunate! We’re here for a fix for those who haven’t  already reached out to us or StrongVPN to have the problem fixed. So, for those of you who are either too shy/stubborn to get help, or for those of you who would just rather be the Tech Geek and fix it yourself, here is a quick way to get Hulu working on all of your devices again as it should be. We at Sabai Technology always try to stay ahead of any issues that arise, but sometimes we’re even stumped and have to look to the VPN Providers themselves to help us fix issues.

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Fixing Hulu Plus

    1. Log into your Sabai Technology StrongVPN router at 192.168.199.1. (Default information is admin/sabaipass123)
    2. Click on Network then OpenVPN/PPTP. Stop your VPN that is currently running.
    3. Press start again.2014-05-19 13_34_24-Add New Post ‹ Sabai Technology Blog — WordPress
    4. OpenVPN: Press Show Log.2014-05-19 12_37_28-[Sabai] OpenVPN
    5. PPTP: Press Status, then Logs. On that page, press Show Last 25 Lines2014-05-19 12_38_40-[Sabai] PPTP
    6. Find two listed DNS servers as shown.2014-05-19 12_35_46-[Sabai] OpenVPN
      2014-05-19 12_39_11-[Sabai] Status_ Logs
    7. Click Network, then Basic. Under LAN there are 3 static DNS servers listed. Change the first two to the DNS addresses found in your logs. Change the 3rd to 8.8.4.4.2014-05-19 12_40_02-[Sabai] Basic_ Network
    8. Save at the bottom of the page, then reboot on the left hand side. Reboot all devices connected to Sabai router as well.
    9. Check Hulu and enjoy!

And lastly, for those of you having issues, or just feel more comfortable having someone to talk to during the process, reach out to us at support@sabaitechnology.com!

Troubleshoot Tuesday: What devices work with Sabai Technology VPN Routers?

What devices can Sabai Technology‘s Technical support team help me set up?

We would like to think that our support team can set up all of your devices and make them work flawlessly with your Sabai VPN Router; we certainly try. Our team loves technology and each one of us love our own specific type of devices:

  • - Developer Jen is all about heavy duty streaming in HD for the BBC’s coverage of any and all track and field sports.
  • - Our titan of tech, Tim, loves his VPN Router for securely encrypting his data. Not to brag, but that paranoia is what “won” him the title of Supreme Chancellor of the local ‘tinfoil hat’ society.
  • - And of course, we have to include our commander in speed, William.  Our head honcho adores everything about the concept of access to knowledge.  You never know what William and the development team are tinkering with, pushing themselves to discover what else our VPN Routers are capable of doing to make VPN that much more enjoyable for consumers.

but enough about us …

With the constant flow of new devices flooding the market there are always new, exciting technologies to experience with. But we have those tried, tested, and trusted devices we will recommend to our customers. If you have a device that we have never tested, have no fear.  There is nothing our team loves more than to try out new technology to see if either they can break it (*cough, Tim, cough*) or to find features to make wireless VPN pure bliss.

Check out our list below to find your favorite VPN device:

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Streaming Devices

  • - Roku devices (Hint hint, you may want to pay close attention to our accessories line in the next few weeks …)
  • - Apple TV
  • - Amazon Fire TV
  • - Your everyday Smart TV
  • - Xbox consoles
  • - Playstation consoles

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VOIP Devices

  • - Ooma Personal or Office
  • - Vonage
  • - Magicjack

Range Extenders

  • - Our personal favorite and the easiest to set up, the D-Link DAP-1320 Compact Wi-Fi Range Extender
  • - Belkin Dual-Band Wireless Range Extender
  • - Linksys RE1000 Wireless-N-Range Extender

Misc. Devices

  • - Almost all tablets
  • - Laptops
  • - Cellphones
  • - Home Security Cameras

Did we miss anything? I bet with a little research and some good ol’ one-on-one Technical Support we could certainly find your ideal solution. Not ready to get all the perks that come along with getting the Sabai Freedom Support Package?

Reach out to us at Support@SabaiTechnology.com and we will be more than happy to resolve your issues, VPN Router issues that is.  Although Ruth’s advice is next to priceless but that’s for another blog post.

 

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Troubleshoot Tuesday: Ten Shockingly Simple Tips For Your Wireless VPN Setup

Whether you are setting up your VPN Router from Sabai Technology for the first time, or you are suddenly facing a connection issue, sometimes the simple answer is the best. Try these troubleshooting tips first to see if they help.

  1. Make sure your VPN Router has power. If not, try a different socket and/or make sure the routers switch is in the ON position. StrongVPN-A
  2. Double check that your WAN and LAN cables are plugged into the correct ports on the back of the router. The WAN port/cable is the same as the “internet” port/cable.
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  3. Make sure your VPN Router has internet. If not, plug your WAN cable directly into a computer to see if you can connect that way. If not, contact your internet service provider.
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  4. Try restarting everything, including your modem. Restart the modem first, so that the internet is up and running before the network.
  5. When starting a PPTP connection, make sure you click both the SAVE then the START buttons. StrongVPN-click-pptp-linkStrongVPN-save StrongVPN-click-start
  6. If you are replacing an existing router connection, behind a cable model, unplug the cable modem for one minute and then plug it back in.
  7. Try switching servers. Some VPN providers change configurations that can break old connections. By getting settings for a new server, you reset your credentials.
  8. Make sure your computer is set to DHCP and does not have anything manually entered for IP addresses or DNS entries.
  9. When copying and pasting server information, make sure you don’t have any blank spaces before or after.
  10. Check the forums for your issue … first! Our tech support has seen it all, and in many cases, we have documented it. Search the blog (there is a search box to your right!), or our knowledge base for the answer to your issue!

If you have tried these things and you still need technical help, you can always e-mail support or, if you are a Sabai Freedom customer, you can make an appointment with technical support.

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