Wireless

The majority of Sabai’s VPN routers provide a wireless option.

Sabai Technology Customers Data Remains Secured From Heartbleed Bug

heartbleed3.pngWeb Site Account Best Practices in the Wake of “Heartbleed”.

When selecting your “Secret Question” choose answers that are not easily available to someone else.

  • Example: If your Secret Question is “What high school did you go to,” It is not recommended that you use the high school you attended if it is posted on your Facebook page. Others will be able to obtain this public information and answer your security question. A secure way to do this would be to use a high school you can remember (e.g., a rival high school, the name of your school district, a high school where you wanted to attend, or your current child’s high school).

Tips for creating a secure password:

Passwords are the first line of defense to access your Sabai Technology account.

We recommend you:

  • Include special characters [/.!@# ect.. ].
  • Numerical characters.
  • Mix capital and lowercase letters.
  • Include similar looking substitutions, such as the number zero for the letter ‘O’ or ‘$’ for the letter ‘S’.
  • Create a unique acronym-based passphrase, such as Everything Is Going To Be Okay becomes “E1GtB0” or the first letter of each word from a verse of a song, such as, “The Stars at night are shining bright,” becomes “Ts@nasb”..
  • Include phonetic replacements, such as ‘Luv 2 Laf’ for ‘Love to Laugh’.

Things to avoid:

  • Do not use words or acronyms that can be found in a dictionary
  • Do not use a password that contains personal information (name, birth date, etc.).
  • Do not use keyboard patterns (asdf) or sequential numbers (1234).
  • Do not make your password all numbers, uppercase letters or lowercase letters.
  • Do not use repeating characters (aa11).

Tips for keeping your password secure:

  • Never tell your password to anyone (this includes significant others, roommates, parents, etc.).
  • Never write your password down, unless you plan to place it in secure location (Safe Deposit Box).
  • Never send your password by email.
  • Change your password on a recurring basis (Minimum every year, recommended every 90 days).
  • Use a password locker (PWSafe, KeePass, Last Pass, etc.).

Four days ago, a major security vulnerability affecting a popular encryption standard (SSL) was disclosed to the public. This vulnerability, nicknamed “Heartbleed,” put personal data at risk. Read more about its implications here.

What you need to know:

  • Sabai Technology takes security extremely seriously. A thorough investigation by our development team concludes that Sabai customer data was never at risk, as we never supported the SSL version vulnerable to Heartbleed on our website. Our findings have been verified through a third-party test (Qualys SSL Labs).

What actions you should take:

  • While Sabai customer data has not been exposed, we cannot vouch for the accounts you have linked to your Sabai VPN Router.

You should only change your passwords to these accounts after you have been explicitly instructed to do so (and given new certificates), giving your account providers time to implement the fix.

  • If you use your Sabai password at other sites in addition to Sabai Technology, we advise you to reset your Sabai password immediately.

People connecting to the router’s web interface through HTTPS either remotely or through an unsecured wireless network are vulnerable to the Heartbleed exploit and will need to contact us for an update and will need to secure their wireless network

To determine if you use HTTPS:

Go to Administration>Admin Access is the path

image

At Sabai Technology we understand the importance of security and keeping our customers informed.  If you have ANY questions, please do not hesitate to contact our technical support team at Support@SabaiTechnology.com.

Troubleshoot Tuesday: Low Signal Strength

At Sabai Technology we know our Asus RT-N66U with Sabai OS has external antennas leading to great signal strength, not all of our routers have external antennas. We know there will always be barriers that can cause problems with your WiFi signal strength, such as concrete walls and really large areas, there is a simple change you can make to hopefully at least alleviate part of the issue.

Changing the WiFi Channel:

  1. Log into the router at 192.168.199.1
  2. Go to Network, then Basic.
  3. If using a router without Dual Band wireless, your setup will look like this. 
  4. If using a router with Dual Band Wireless, such as the Asus RT-N66U, your setup will look like this.
  5. For routers without dual band, please click Scan next to Channel. Once a drop down pops up, pick any channel that does not have any AP’s listed next to it. For routers with Dual Band, do the same thing, just make sure you are in the 2.4 ghz 
  6. For routers with dual band wireless, you can change the channel on the 5 ghz, but please refer to the chart at the end of the bottom of these instructions before picking a channel as some channels are not compatible in certain countries.
  7. Save!

Okay, now go farther away and see if the signal strength is any better. Hopefully it is at least a little better. If you’re in a very large home, consider repeaters. We’re even happy to help set those up if needed! We know these little issues can cause some major stress, so how about reaching out to support@sabaitechnology.com and letting us know what we can make better for you!

Troubleshoot Tuesday: Sabai Technology VPN Routers Introduce Solution For Business Travelers

Few people going online these days haven’t used a hotel WiFi hotspot to connect to the internet.  We often don’t consider what risks we are taking when we connect in our hotel rooms.  Everything you do on public WiFi is visible.  Whether it is a completely open network or password protected, if you are connected, it is possible for others on the network to view your traffic.  For business travelers this is especially scary.  No one wants to be known around the office as the person who exposed all their company’s secrets.

In this week’s Troubleshoot Tuesday we would like to give you a tutorial on exactly how to connect your Sabai Technology VPN Router in wireless client mode to securely protect your traffic.

There are a few pieces of information you will need prior to connecting your Sabai Technology Router in Wireless Client mode.

  • - You need to know the name of the network in which you wish to connect.

  • - You need to know whether the network requires a password or not and if it does you must know the password.

  • - You may need to know the Gateway used by the network you are connecting to.  Once connected to the network, the router will display in the Gateway in the status overview page.  The gateway will almost always be x.x.x.1 or x.x.x.254 based on the IP address assigned.  Example: You cellphone is given an IP address of 192.168.0.134 so the gateway will be 192.168.0.1 or 192.168.0.254 (Normally it will be the first option).

Configure Sabai Router

  • 1.  Log into the Sabai Router:
    • IP Address: 192.168.199.1

    • Username: admin

    • Password: sabaipass123
  • 2.  Navigate to Network>Basic.

   

  • 3.  Scroll down to the 2.4 GHz Wireless section.

   

  • 4.  Select “Wireless Client” from the dropdown menu for Wireless Mode.

   

  • 5.  Now type in the SSID of the network in which you wish to connect in the “SSID” field.

   

  • 6.  Go the the Security section and select the correct security type for the networkyou wish to connect to.  (WPA/WPA2 Personal is the best option)
    • If the network has a password type in the password in the  field “Shared Key”

   

  • 7.  Click on Save.

  • 8.  Navigate to Status> Overview.

   

  • 9.  Look to see if you have a WAN address and your router is also getting time.  If it has both, you are done.  You can plug all of your other devices into the router or if you need wireless, you may enable the 5ghz wireless and you will be able to connect.

   

  • 10.  If your router does not have a WAN address and Time, navigate back to Network>Basic.

  • 11.  In the LAN section, find your DNS servers.

   

  • 12.  Change the first DNS server to the gateway address of the network you are connecting to and click Save.

   

  • 13.  Navigate to Status> Overview.

   

  • 14.  Look to see if you have a WAN address and your router is also getting time. If it has both, you are done.  You can plug all of your other devices into the router or if you need wireless, you may enable the 5ghz wireless and you will be able to connect.

   

 

Captive Portals

Some networks will require you to login, accept the terms or agreement or supply a credit card in order to gain internet access.  If this is the case, you will need to connect your Sabai router as previously described then you must connect a device to the router.  (Hardwire or 5.8GHz wireless if your router supports it).  On your device, go to any webpage.  The network’s captive portal will show up on your device.  Do whatever it ask.  The network will authenticate your ROUTER giving it internet access and everything behind it.

 

So there you have it, one more way Sabai Technology is helping you stay protected virtually anywhere, using the device of your choice at your convenience.

 

Why Dual Band Wireless Isn’t All It’s Cracked Up To Be

Now that Sabai is a hairs breadth away from introducing the long sought dual band wireless on the Linksys e4200 (and adding a second high-powered dual band router to the lineup), let’s focus on what dual band wireless technology actually means for the user.

Dual band means that the router can run both 2.4 GHz and 5 GHz wireless frequencies simultaneously. The more common frequency is 2.4 GHz, thus it is the most crowded. This may cause speed issues for highly populated areas, like parts of China or Singapore. If you live in a crowded region, a dual band or 5 GHz capable device might need to be a higher priority.

In addition to being a less crowded frequency, 5 GHz is more powerful. However, this power comes at the expense of range. A 5 GHz network is going to have a shorter reach and, in some parts of the world, isn’t available at all.

Interference can be an issue for either band. On one hand, 2.4 GHz can experience interference from devices such as microwaves and wireless phones. The routers proximity to these electronics should be considered when choosing this frequency. On the other hand, Bluetooth doesn’t play nicely with 5 GHz, and may cause serious disruption to the network on this band.

Many devices, like some Apple products, simply don’t work with 5 GHz, because it is wireless N only. A 2.4 GHz network is wireless G and wireless N, and works with any wireless enabled device.

Because of the various uses and restrictions, many customers think that simply running both frequencies is the way to go. However, Sabai technical support reports that largely, the idea that simultaneous frequencies will increase wireless speeds is a myth. At best the difference is negligible, at worst it can actually bog the network down. Some customers who purchase the e3000, Sabai’s current dual-band offering, end up disabling one of the frequencies to gain speed.

Not sure which way to go? Try prioritizing. When in doubt, remember everything will work with 2.4 GHz. If you live in a crowded area, 5 GHz may be useful either in addition to, or in place of, 2.4 GHz and you may wish to place a higher priority on a VPN Router with either multi-band or dual band capabilities. If you are Mac user who lives in a highly populated area, true dual band is very high priority because some of your devices may not run on the 5 GHz setting, necessitating dual band.

Look forward to exciting announcements in the coming weeks about Sabai OSv5 features and the new VPN Router lineup!

We couldn't have said it better ourselves …

We were recently copied on the following email from a long-time customer to a fellow expat. We thought that their explanation of VPN and Sabai Technology routers was so eloquent, we just had to share it with you!

Good morning Sam* and welcome to Japan*!

 

Lucy* mentioned I might get an email from someone about the VPN. No problem. I would be happy to share what I know.

 

First I am guessing you already have DSL to your house and this email is from there? If so, the hard part is already done. If not, then you will first have to get internet service to your house and work from there. Lucy mentioned where you live – you should have pretty fast internet available in that area so speed should not be a problem.

 

What you will need to have a USA ISP for US only services ( Hulu, Amazon Prime, Netflix etc…) is a VPN (Virtual Private Network) that provides you a USA IP address to receive the services you want to subscribe to from the USA. There are MANY on the web. Some are free and others cost varies. We all know there is no such thing as free so I guess they get their $$ money from advertising etc…

 

I chose a VPN provider called StrongVPN. They are very reliable and helpful. I have had the service for more than a year now and not a single problem. There are 2 types of VPN, Open and PPTP service. I don’t recall what the differences are but I think I have the PPTP for some reason. Not sure why but it works great! The nice thing about StrongVPN other than the reliability is that they have a chat session available on their website to ask questions etc before and after you order.

 

Now the meat:

 

You can order the VPN service from the website directly and have almost immediate account and service to your ISP. This will provide you a single US IP address to one device for your Netflix for example. If you want more devices on a USA IP address as I would highly recommend you will need a VPN router. My system is over a year old and I needed 2 routers for my configuration. 1 local ISP and 1 VPN ISP address [editors note: You no longer need two routers to have a dual gateway configuration!]. There is a company, Sabai Technology that sells routers specifically for StrongVPN service. They are who I bought my system from. Their support is AWESOME! They are friendly and very helpful.  You can call or email them with questions and they will provide you a wealth of information. In fact, I believe they can set up your router over the phone [editors note: This would be a reference to Sabai Freedom!]. The new systems they sell only requires 1 router which can now choose specific devices you want to have a local IP or VPN IP address. I plan to update my software on my router and illuminate the need of the second router. Ruth can also set up your router and system remotely with your approval of course and get you running in no time.

 

Their website is http://www.sabaitechnology.com and I would probably recommend the Linksys E3000 StrongVPN  router that I have 2 of now and have worked great! There is a newer 4200 you might consider. I don’t know what you requirements or desires are. The new routers have the new OS that I am planning to upgrade to so it should be very easy to get you up and running.

 

If you already have service, you can probably get the VPN service account running tonight.

 

Good luck,

Sandra*

*Names and locations have been changed to protect identities. This is NOT a paid endorsement nor was it requested or instigated in any way by a Sabai Technology or StrongVPN staff member.

Troubleshoot Tuesdays: 2.4 GHz vs. 5 GHz

Have you wondered what the difference is between 2.4 GHz and 5 GHz wireless?  In our post today, we will be discussing the differences between the two, when to use them and why it is important.

If you have ever heard someone refer to a device as dual band wireless, the term indicates that a device has the capability to connect to the 2.4 GHz or 5 GHz frequency.

Here are a few facts about each frequency:

2.4 GHz

  • Majority of devices use 2.4 GHz
  • Has greatest distance
  • Can be crowded because of so many users (may affect speed)
  • May get interference from other devices running on the same band (i.e. microwaves, cordless phones etc.)

5 GHz

  • Limited use, but better speed
  • Many devices do not have 5 GHz available
  • Only way to achieve optimum Wifi performance
  • Less range, may need more access points
  • Can cause connection issues if all devices are not running on 5 GHz
  • Preferred for gaming and file streaming because of speed

Here are a few more facts regarding dual band:

802.11g = the device will only operate on 2.4 GHz

802.11n = the device will always operate on 2.4 GHz and some and 5 GHz

802.11ac = the device will only operate on 5 GHz

For MAC users out there, Apple offers dual band wireless on the majority of their products. When purchasing a product, make sure to check the specs on their comparison charts.  They will list the capability of each device.

It is ultimately up to each user which frequency they decide to use.  You have to look at the pros and cons of each connection, see what is available to you and what will give you the optimum performance and range.

A few of our Sabai Technology routers have dual band wireless capability for all of your dual band devices to connect to!

Check out our models that feature dual band wireless:

 

 

 

 

 

If you have additional questions about dual band wireless, leave a comment below.  We would be happy to answer any questions you have!

 

Troubleshoot Tuesday: Using your AppleTV with Sabai Technology VPN router

Did you know that you can connect your AppleTV to your Sabai Technology VPN router?

Once you have set up the VPN connection on your Sabai router, you can wirelessly connect your AppleTV. You can now stream all of your favorite televisions shows, movies and music.  It is that simple!

If your AppleTV is not properly connecting to the Sabai router, there is a chance that your local ip is still stored within the device.  You can correct this by doing a reset to clear the cache on the device.  DO NOT restore to factory defaults, performing a restore will erase all of the your personalized settings within the device.  If you continue to have issues connecting your AppleTV, contact us at support@sabaitechnology.com

Have an issue you would like us to address in our Troubleshoot Tuesdays posts?  Comment below!

Troubleshoot Tuesdays: Wireless interruption?

Is your wireless network not showing up in your Network and Sharing
Center?  Trouble connecting wirelessly?

If you have a wireless assistant running on your computer (other than the traditional Windows Network and Sharing Center), you need to uninstall the program. The wireless assistant can often interrupt your wireless capabilities.

If you are using an older machine, you may want to change the encryption on your router to WEP.  This will help with the wireless
connection.  Follow these 3 simple steps to change your encryption to WEP:

1. Login to the router panel by typing 192.168.199.1 into an address bar of a web browser.

2. Click on the Network Tab of the router.

3. Scroll down to the Wireless Section of the router and make sure wireless is enabled.  You can then choose WEP from the Security drop down list. Save the settings.

Still having issues with your wireless network?  Contact us at support@sabaitechnology.com.

Have something you would like us to address on our next Troubleshoot Tuesdays post?  Comment below!

Troubleshoot Tuesdays: Wireless Connection for MAC's

Is your MAC constantly disconnecting from your wireless network?  We recently read a blog post by Michael Hyatt* regarding how to fix this very problem.

To resolve the issue, Try these 5 simple steps:

1. Go to Apple Menu on the upper left-hand corner of the screen. Select System Preferences>Network Icon.

2. In the dialog box, Click on the Advanced tab in the lower right-hand corner. Drag your network entry to the top of the list (It may take a few tries to grab and move to the top of the list.)

3. Click Apply Now and shut down the computer.

4. Next, restart the computer and zap the PRAM (Clearing the PRAM helps with any corruption that may have occurred).

5. To zap the PRAM, hold down the Command (?), Option, P, and R keys simultaneously immediately after re-starting the system. You must do this before the gray screen appears. Don’t let go of the keys until you hear the startup sound for the second time.

If this does not solve the problem, please contact us at support@sabaitechnology.com.

Have anything you want us to address on Troubleshoot Tuesdays?  Leave a comment below!

*View original blog post by Michael Hyatt here.
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