Our programmers have been working hard on the next version of Sabai OS.  If you currently have a Sabai Router with Sabai OS installed, you could be one of our beta testers.  Our beta version includes:

1. Two Setup Modes:

Standard setup in two router mode (like our current router)
Dual Gateway setup – it’s the primary router and VPN router in one. This gives a unified network and reduces costs.

2. Simplified loading of StrongVPN OpenVPN settings. User just loads the .zip file supplied by StrongVPN into the router and presses the Start button.

3. Port forwarding works for both WAN and VPN connections and can be selected for the proper routing.

4. “Enable WAN Route” has been added to the firewall page, allowing a primary router (in a two router setup) to point traffic to the WAN interface of the VPN router, to be sent over the tunnel.

5. Improved diagnostics for support staff.

If you are a Sabai Technology customer with Sabai OS installed and would like to be a beta tester, please contact us at support@sabaitechnology.com

Beta testing slots are limited.  If we’re already full, you’ll be put on a list for our next beta test.

One of our valued customers, Victor, wrote in to let us know of a problem he was able to correct by changing his router settings.

Victor wrote…

“I had some hard time trying to figure out why the VPN connection dropped so often. It turned out to be the MTU.  By default,
it’s set to Auto, I just changed it to 1400 and now the VPN connection has been up for days. Maybe pre-setting a specified MTU value can improve the performance for some user setups.”

DD-wrt routers are set to Auto for MTU.  Routers featuring the Sabai OS are set to 1500.  For most internet connections, the router will not work unless the MTU is set to 15oo, the max MTU.  Each internet connection is different, so if you are experiencing VPN drop off, try adjusting your MTU down.

If you continue to experience a drop off in your VPN connection after adjusting MTU, contact us at support@sabaitechnology.com.

If you have a topic you would like us to address in our next Troubleshoot Tuesdays post, leave a comment below!

Happy New Year!

We are partying like it’s 1999!

Our Linksys E2000 StrongVPN router is on sale

for $99 starting today and ending Thursday, January 5th!

Don’t miss out on the lowest price for the Linksys E2000!

For Troubleshoot Tuesdays this week, we will be discussing what happens when you press the dreaded RED reset button on a dd-wrt router.

Many of you know that when the red reset button has been pressed, the router connection ceases. On a dd-wrt router, pressing the reset button erases the operating system.  Often when the router will not connect to VPN, customers will press the reset button.  We always recommend pressing the reset button as a last resort.  Sometimes it is necessary but many times other steps can be taken to re-establish a VPN connection.

If you do happen to press the reset button, here are the steps you will take to reload the dd-wrt configuration onto your router.  It’s as easy as 1-2-3:

1. Disconnect and reconnect your computer to the Sabai dd-wrt router. Type in the address bar 192.168.1.1

2. Enter log in information. Click on Administration/Backup tab and browse to the backup configuration file on the CD (included with your router purchase)

3. Click the Restore button at the bottom of the page. After your router reboots, you will need to re-enter your StrongVPN account information into the router.

You should now have a VPN connection!

If you have trouble reloading the dd-wrt configuration or cannot find your backup disc, please contact us at support@sabaitechnology.com.

Have anything you would like us to address in our Troubleshoot Tuesdays posts?  Comment below!

Last month we asked what you would like us to talk about in our Troubleshoot Tuesdays blog posts.  We want to make sure we are addressing issues that you may be having, so let us know!

Are the posts helping? Is there anything else that you would like us to answer in our posts?

If so, comment below!

For Troubleshoot Tuesdays this week, we are going to keep it simple.  Sometimes your router will work for extended periods of time and will not have any problems. Then…all of the sudden…it starts acting up.  Isn’t that frustrating?

Many times, it is as simple as unplugging the router.  Waiting 1 full minute. Then, plugging it back in.  Unfortunately, sometimes our routers need a break.

If your router continues to cause issues, contact us at support@sabaitechnology.com.

Have an issue you want us to address on Troubleshoot Tuesday?  Comment below.

Is your MAC constantly disconnecting from your wireless network?  We recently read a blog post by Michael Hyatt^* regarding how to fix this very problem.

To resolve the issue, Try these 5 simple steps:

1. Go to Apple Menu on the upper left-hand corner of the screen. Select System Preferences>Network Icon.

2. In the dialog box, Click on the Advanced tab in the lower right-hand corner. Drag your network entry to the top of the list (It may take a few tries to grab and move to the top of the list.)

3. Click Apply Now and shut down the computer.

4. Next, restart the computer and zap the PRAM (Clearing the PRAM helps with any corruption that may have occurred).

5. To zap the PRAM, hold down the Command (⌘), Option, P, and R keys simultaneously immediately after re-starting the system. You must do this before the gray screen appears. Don’t let go of the keys until you hear the startup sound for the second time.

If this does not solve the problem, please contact us at support@sabaitechnology.com.

Have anything you want us to address on Troubleshoot Tuesdays?  Leave a comment below!

For Troubleshoot Tuesday this week, we will be addressing speed issues on a dd-wrt router with PPTP encryption.  Many of our customers have upgraded to the Sabai operating system, but we realize that many are still using dd-wrt.

Are you having decreased speed on PPTP with your dd-wrt router?  Try these 3 simple steps to help increase your speed.

1. Login to your router 192.168.199.1>Enter Username and Password

2. Click on Setup tab>Disable Packet Reordering>Apply Settings

3. Click on Administration tab>Reboot router

Now test to see if your speed has improved.  If your speed has not improved or worsened after changes were made, reset the router to previous settings and contact us at support@sabaitechnology.com.

Is there something you would like us to address on Troubleshoot Tuesdays, comment below!

This is your last chance to take advantage of the After-Thanksgiving deals!  We are offering the Linksys E3000 at the lowest price EVER!

 If you have already purchased yours, be sure to pass on the savings to friends and family!

We will be running After-Thanksgiving Sales all weekend long!  Purchase our Linksys E3000 at our lowest price ever $139.95!!

Check out the rest of our sales at www.sabaitechnology.com.