Sabai Technology

Troubleshoot Tuesday: We can fix that! Sabai Freedom Edition!

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Before March 21st, our Sabai Technology VPN Router customers knew they had 90 days of automatic Technical Support if they needed help setting up the router. What happens if you do not receive the router for 60 days because you’re in the military, or your family had to keep it in the states until they came to visit? You could set up your router without help from anyone on our team, then all of a sudden your VPN is super slow or not working at all.

New customers can be assured that their complimentary 90 days of Sabai Freedom begins the moment they register. We are including cards in all packages that direct customers to a website where they can register and begin using their 90 days of Sabai Freedom. It also allows us to keep up with customers that have possibly purchased from other companies. This way, we can make sure you’re getting the help you need.

The initial Sabai Freedom that comes with your router allows for 90 days of one on one Technical Support. No more waiting on the phone for someone to talk you through the process. Ruth or Hannah can remote into your computer and get to the bottom of whatever issue without you having to touch the mouse. It also includes FREE firmware upgrades during your 90 day trial. (Hint hint, we have a surprise soon!) Our long term customers know the value of Sabai Freedom after the initial 90 days is completely worth it, especially for those less technically savvy. Click here to read the reviews for yourself. Everything you get for 90 days in the beginning, you’ll have for a year, and trust us, A LOT can change in one year. Plus, Sabai Freedom will cover your router and your Accelerator, or two routers if you have them. We’ll upgrade both and support both without any issues.

DD-WRT is long gone from being our choice of firmware for our routers, due to the lack of user friendliness. What William started back in 2010 has grown tremendously over the years. That isn’t to say that some customers aren’t still using DD-WRT on their Sabai Technology VPN Router. Over the years changes have been made to make sure we make your VPN experience as user friendly as possible. That’s why we always recommend our customers upgrade their routers to our newest firmware version. We wouldn’t upgrade it if we didn’t think the pros outweighed the cons! Plus, who wants to have to solve all of their problems over email or phone? You’re busy enough, wouldn’t you rather just have us fix the problem for you (not to brag, but we’re really good at this). We can make sure you get the time you deserve to get all of your issues solved and all of your devices connected.

Once again, we have a surprise coming up soon, and we don’t mean to toot our own horn, but we think it’s going to be pretty nice. Some of you have been waiting for an update to fix QOS graphs, and port forwarding issues, among other things. Oh, did we mention that we may have a surprise for our customers with Accelerators? Don’t miss out on all the benefits from a Sabai Freedom purchase and we hope to see you on our Technical Support calendar really soon.

Troubleshoot Tuesday: VotreVPN and Sabai Technology’s OpenVPN feature

Part 3 of our 5 week OpenVPN setup for companies starts now. This week is VotreVPN. Based in France, they’re a small company allowing customers all over the world to access their French content. Make sure you can read French or have a translator on your browser, as the whole website is in French! Since December of 2012, 2242 accounts have been made. While only a small amount of those may be using a Sabai Technology VPN router, we’re hopeful that more customers will see the joy in the combination of VotreVPN’s OpenVPN paired with a Sabai Technology VPN router.

Getting your OpenVPN files:

  1. Access your account at votrevpn.com and click Client Support

  2. OpenVPN Config download. Click on Installation Guides and then on Routers. Find the link to the votrevpn.zip file and click it. A zip file will download. Please extract this file to a location you can find later. 

Setting up your OpenVPN:

  1. Return to the router control panel at 192.168.199.1 in your web browser
  2. Click on Network and OpenVPN. Click Choose File, find the folder that you extracted and choose the ovpn file.
  3. Router will then ask for the ca.crt file which will be located in the same extracted folder. Click Choose File and then Upload.
  4. Click Show File then Edit and enter your account username and account password, click Done then click Save then click Start. 

Week 3 was easy enough. Most of our official affiliates have made life really easy for customers. Easier for you and easier for us! Still waiting on a company? Send us an email at support@sabaitechnology.com.

Troubleshoot Tuesday: Using 12 VPN with a Sabai Technology VPN Router

For the next 5 weeks, looks like Sabai Technology is providing instructions for our customers! We’re adding new companies left and right and would like to take some time to let out customers know how to set up the OpenVPN within our router. We know it can get a little difficult at times! We’ve already done ton of companies which can be found throughout the blog, or we keep instructions for those companies listed here: http://blog.sabaitechnology.com/vpn-provider-specific-vpn-router-instructions/

12 VPN is a small company that prides themselves on the options they include for their customers. One HUGE perk for some customers would be that they allow their customers to request custom servers in a location of their choosing. They use a automatic server deployment server to be able to get their customers the server location they would like quickly and efficiently. Could be a big perk especially for our Canadian or Mexican customers, needing a very very close server to the border in order to get the best speeds.

Get your VPN information:

  1. Log into your account at 12VPN.net
  2. OpenVPN: Click on Downloads and scroll down to the Routers section. Click on OpenVPN on Sabai Technology and download the server file you wish to use.

Setting up OpenVPN:

  1. Click on the OpenVPN link, click the Choose File button and find the file that you downloaded from 12VPN. Click Show File/Edit and enter your account username and password and then click Done/Save.
  2.  Click Start to start the VPN. Repeat to change server.

Notice anything new about our instructions? We’re trying to make things extremely easy for our customers now which is going to include more pictures and easier to follow steps. Don’t worry customers of ExpressVPN, VotreVPN, VyrpVPN, and seed4me, your instructions are coming up within the next few weeks! Can’t wait until then and wanna take a look at the instructions now or know of a company we should reach out to about a partnership? Let us know at support@sabaitechnology.com.

Sabai Technology Snow Day Information

Sabai offices are closed today, due to road conditions.
Phone lines & e-mail operations are normal, but shipments will be delayed.
We apologize for any inconvenience

Customer Spotlight: The Ease of Connecting

Chris M. from Germany uses Sabai Technology’s Asus RT-N66U featuring Sabai OS and the VPN Accelerator with StrongVPN to speed up his VPN connection for streaming in HD.

During his time in the United States Chris enjoyed watching TV series and movies. In Germany many of the wonderful series never hit their TV’s and due to IP blocking it is not possible to watch Netflix, Hulu, ABC, etc. So Chris asked himself how can connect to the content he wanted to watch while being back in Germany. He found StrongVPN and after a few month he saw an ad on the StrongVPN page showing a Sabai router. He always wanted to connect his Apple TV through wireless VPN.

Chris got in contact with Sabai and says that he “was impressed with how Sabai’s answers were extremely detailed. Installation was quick and easy and it still works like a charm”. He was missing the speed for watching HD content and saw that Sabai offered a beta testing for the VPN Accelerator “no question – I got in and ordered one”.

The overall experience was important to Chris, “The Sabai Team is always very friendly, extremely helpful and has wonderful products. I’m a really satisfied customer”.  That is

Do you want to share a story like Chris’s? Let Sabai Technology know!

Sabai at CES

If you follow Sabai Technology on Twitter and Facebook, you would have noticed that last week some of our staff was at CES in Las Vegas. It was Sabai’s first time attending the event and we can say with confidence – we had no idea what we were getting ourselves into!

You may think you understand how large of an event CES is. But trust us, until you experience it for yourself, there is no way to grasp just how many miles and miles of booths there are to cover. It took a solid three days to see it all, and we still feel like we missed a lot of exciting stuff.

Between the Internet of Everything and the increased ubiquity of wireless devices in our everyday lives – the “tech home” and “wireless” categories of CES have become extremely broad. Our goals for going where to check out the trends in routing. There were several great router manufacturers represented at the conference and we caught up with several of them. Here is what we noticed:

AC is taking over.

If anyone doubted that AC is becoming the new standard, let them be corrected. While N routers are still going to be available for the near future, AC is coming fast and strong. Most new product offerings from the big brands – Linksys, TP-Link, Asus, ec. – are AC. Sabai is working on getting the drivers for these released so that we can work them into our development path. Stay tuned!

Bigger (and badder) is better.

While most of tech is getting smaller, routers seem to just be taking up more real estate. In particular, models like the Netgear Nighthawk and the Linksys WRT 1900AC are beastly and rugged looking – perfect for all that off-road wireless you’re planning on doing this weekend.

Near and far.

Really two ends of a spectrum, both close-range travel routers and amplified wireless seem to be hitting the market strongly. While the latter can be explained by our ever increasing need for pool-side wireless coverage (#firstworldproblems) the former can be explained by our ever increasing need for secure connectivity outside the home. Earlier this year, Sabai published instructions for using a Sabai router on-the-go in wireless client mode. We are currently vetting possible additions to our product line in the pocket-size router category, for business travelers.

While this is far from everything we saw this year at CES, it is certainly the most relevant. As for what else we got up to, you know the saying. What happens in Vegas …

Deal of the Day

Sabai Technology is excited to announce that we are having a Scratch & Dent sale.  Click here to get it on this amazing deal.

SOLD AS IS. Works great! Sabai OS pre-installed – all parts included. The cases are a little scratched up. Lightly used.

Same as http://www.sabaitechnology.com/WNR3500L-WiFi-VPN-Router-p/2-s3500l.htm

ONLY 2 AVAILABLE. FIRST COME, FIRST SERVE.

This product DOES NOT include any product warranties or guarantees. We will, however, still offer 3 months of technical support on this item.

Super Secure Connection: Double Encryption

Recently, our friends over at Planet Crypto where geeking out over their new Sabai VPN Router and tried a few new tricks. We’ve received a report on some of the cool stuff they accomplished with these super-specific setups and just had to share this one, including step-by-step instructions!

The Sabai VPN Router is connected to a static IP and to a Planet Crypto secure US server.

Connect to the Sabai VPN Router by computer, so that the computer’s traffic is being routed via the tunnel to the US.

On the same computer, use the OpenVPN program to connect to a Planet Crypto secure Netherlands server. (These connection locations could also be reversed.)

Now the tunneled traffic is inside ANOTHER tunnel – that’s 4,194,302 bit encryption! Testing showed normal ping rate, normal download and only slightly suffered upload speeds (Sabai engineers are currently testing to confirm this claim). This encryption-squared method is EXTREMELY secure and is similar to a mini TOR network (Tor is free software and an open network that helps you defend against traffic analysis.)

With this level of encryption, real time decryption is impossible with the current super computers. And, processing time on a captured data stream is longer than the human lifespan! Now that is secure.

What is the cost of this super secure connection? Well, testing was done on a Sabai E2500 VPN Router at $139.99 and the user would need two Planet Crypto yearly subscriptions at $25 each, per year.

Put simply, this is cost effective meta data mitigation and hardened encryption several orders of magnitude more secure than “normal.” Something no other VPN provider offers at $50 a year, that I’m aware of. All with minimal additional local CPU processing overhead. – Planet Crypto Founder

Troubleshoot Tuesday: Using APO VPN OpenVPN with a Sabai Technology VPN Router

This week Sabai Technology is happy to provide instructions for APO VPN, a Sabai Technology VPN Affiliate provider.  APO VPN works hard to ensure great customer service.  Featuring no setup or contract fees for a VPN that works to secure your internet traffic and allow you access to websites you wouldn’t normally be able to access.

Getting your OpenVPN information

  • Access your account at www.apovpn.com/download/ovpn.php.

  • Enter your email address and password used for APO VPN and choose your server location: Miami, New York, or San Jose.  

  • Click Submit and your OpenVPN file will automatically download.

Setting up your OpenVPN

    • Return to the router control panel at 192.168.199.1.

    • Click on Network and OpenVPN.  Click Choose File and find the .ovpn file that you downloaded.

    • Click Save and Start.


    • The Sabai Technology APO VPN connection status will display on the Status/Overview page.

 

That’s it!

APO VPN and Sabai Technology, together to provide a quick and easy way to bring VPN to your entire house.  To make it even better, there is only one file you need, no usernames and passwords to enter into the router.  Sabai Technology knows that you’re busy and any set up process can be difficult, so consider making an appointment with Technical Support to make this process even easier.

Troubleshoot Tuesday: Sabai Technology VPN Routers Introduce Solution For Business Travelers

Few people going online these days haven’t used a hotel WiFi hotspot to connect to the internet.  We often don’t consider what risks we are taking when we connect in our hotel rooms.  Everything you do on public WiFi is visible.  Whether it is a completely open network or password protected, if you are connected, it is possible for others on the network to view your traffic.  For business travelers this is especially scary.  No one wants to be known around the office as the person who exposed all their company’s secrets.

In this week’s Troubleshoot Tuesday we would like to give you a tutorial on exactly how to connect your Sabai Technology VPN Router in wireless client mode to securely protect your traffic.

There are a few pieces of information you will need prior to connecting your Sabai Technology Router in Wireless Client mode.

  • - You need to know the name of the network in which you wish to connect.

  • - You need to know whether the network requires a password or not and if it does you must know the password.

  • - You may need to know the Gateway used by the network you are connecting to.  Once connected to the network, the router will display in the Gateway in the status overview page.  The gateway will almost always be x.x.x.1 or x.x.x.254 based on the IP address assigned.  Example: You cellphone is given an IP address of 192.168.0.134 so the gateway will be 192.168.0.1 or 192.168.0.254 (Normally it will be the first option).

Configure Sabai Router

  • 1.  Log into the Sabai Router:
    • IP Address: 192.168.199.1

    • Username: admin

    • Password: sabaipass123
  • 2.  Navigate to Network>Basic.

   

  • 3.  Scroll down to the 2.4 GHz Wireless section.

   

  • 4.  Select “Wireless Client” from the dropdown menu for Wireless Mode.

   

  • 5.  Now type in the SSID of the network in which you wish to connect in the “SSID” field.

   

  • 6.  Go the the Security section and select the correct security type for the networkyou wish to connect to.  (WPA/WPA2 Personal is the best option)
    • If the network has a password type in the password in the  field “Shared Key”

   

  • 7.  Click on Save.

  • 8.  Navigate to Status> Overview.

   

  • 9.  Look to see if you have a WAN address and your router is also getting time.  If it has both, you are done.  You can plug all of your other devices into the router or if you need wireless, you may enable the 5ghz wireless and you will be able to connect.

   

  • 10.  If your router does not have a WAN address and Time, navigate back to Network>Basic.

  • 11.  In the LAN section, find your DNS servers.

   

  • 12.  Change the first DNS server to the gateway address of the network you are connecting to and click Save.

   

  • 13.  Navigate to Status> Overview.

   

  • 14.  Look to see if you have a WAN address and your router is also getting time. If it has both, you are done.  You can plug all of your other devices into the router or if you need wireless, you may enable the 5ghz wireless and you will be able to connect.

   

 

Captive Portals

Some networks will require you to login, accept the terms or agreement or supply a credit card in order to gain internet access.  If this is the case, you will need to connect your Sabai router as previously described then you must connect a device to the router.  (Hardwire or 5.8GHz wireless if your router supports it).  On your device, go to any webpage.  The network’s captive portal will show up on your device.  Do whatever it ask.  The network will authenticate your ROUTER giving it internet access and everything behind it.

 

So there you have it, one more way Sabai Technology is helping you stay protected virtually anywhere, using the device of your choice at your convenience.

 

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