Ten Shockingly Simple Troubleshooting Tips For Your Wireless VPN Setup

Whether you are setting up your VPN Router from Sabai Technology for the first time, or you suddenly are facing a connection issue, sometimes the simple answer is the best. Try these troubleshooting tips first to see if they help!

  1. Make sure your VPN Router has power. If not, try a different socket and/or make sure the routers switch is in the ON position.
  2. Make sure your VPN Router has internet. If not, plug your WAN cable directly into a computer to see if you can connect that way. If not, contact your internet service provider.
  3. Double check that your WAN and LAN cables are plugged into the correct ports on the back of the router. The WAN port/cable is the same as the “internet” port/cable.
  4. Try restarting everything, including your modem. Restart the modem first, so that the internet is up and running before the network.
  5. When starting an OpenVPN or PPTP connection, make sure you click both the SAVE then the START buttons.
  6. If you are replacing an existing router connection, behind a cable model, unplug the cable modem for one minute and then plug it back in.
  7. Try switching servers. Some VPN providers change configurations that can break old connections. By getting settings for a new server, you reset your credentials.
  8. Make sure your computer is set to DHCP and does not have anything manually entered for IP addresses or DNS entries.
  9. When copying and pasting server information, make sure you don’t have any blank spaces before or after.
  10. Check the forums for your issue … first! Our tech support has seen it all, and in many cases, we have documented it. Search the blog (there is a search box to your right!), or our knowledge base for the answer to your issue!

If you have tried these things and you still need technical help, you can always e-mail support or, if you are a Sabai Freedom customer, you can make an appointment with technical support!

One Response to Ten Shockingly Simple Troubleshooting Tips For Your Wireless VPN Setup

  • Baynetwork says:

    If you’re having trouble connecting to the company VPN, here are some settings you can check and quick tips for solving VPN issues at home. Many components make up a VPN for a wireless network.

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Ask Tech Support    Like Us On Facebook  Follow us on Twitter  Learn about us on YouTube    Connect with Us on LinkedIn  Back to Main Site 

Subscribe to the Blog

Enter your email address:

Get Tech Alerts & News

Be the first to hear about product updates, sales, new features and more!