Ten Shockingly Simple Troubleshooting Tips For Your Wireless VPN Setup
Whether you are setting up your VPN Router from Sabai Technology for the first time, or you suddenly are facing a connection issue, sometimes the simple answer is the best. Try these troubleshooting tips first to see if they help!
- Make sure your VPN Router has power. If not, try a different socket and/or make sure the routers switch is in the ON position.
- Make sure your VPN Router has internet. If not, plug your WAN cable directly into a computer to see if you can connect that way. If not, contact your internet service provider.
- Double check that your WAN and LAN cables are plugged into the correct ports on the back of the router. The WAN port/cable is the same as the “internet” port/cable.
- Try restarting everything, including your modem. Restart the modem first, so that the internet is up and running before the network.
- When starting an OpenVPN or PPTP connection, make sure you click both the SAVE then the START buttons.
- If you are replacing an existing router connection, behind a cable model, unplug the cable modem for one minute and then plug it back in.
- Try switching servers. Some VPN providers change configurations that can break old connections. By getting settings for a new server, you reset your credentials.
- Make sure your computer is set to DHCP and does not have anything manually entered for IP addresses or DNS entries.
- When copying and pasting server information, make sure you don’t have any blank spaces before or after.
- Check the forums for your issue … first! Our tech support has seen it all, and in many cases, we have documented it. Search the blog (there is a search box to your right!), or our knowledge base for the answer to your issue!