Troubleshoot Tuesdays: StrongVPN can only run on one device
Are you unable to get a StrongVPN connection on your Sabai Technology router? Does the icon keep spinning but your VPN never connects?
Check to make sure that your VPN is not running on any other devices (i.e. computer, iphone, ipad etc). With StrongVPN, you can only run the VPN on one device at a time and our router acts as this one device. Once the StrongVPN information is installed on the router, anything you connect will be served with a VPN tunnel. After you have disabled all other VPN connections, try entering your StrongVPN information into the router once again. You should now have a VPN connection!
If you have disabled the VPN on all other devices and are still unable to connect the router to StrongVPN, please contact our technical support at support@sabaitechnology.com.
Sabai OS V4: Port Forwarding
Last but not least, we will be discussing the Port Forwarding feature on our Sabai OS V4. Port Forwarding is a feature that allows your devices to work at optimum performance and speed. Many times devices request that certain ports be forwarded for the optimum experience. The instructions for that device will make you aware of the port forwarding needs.
You will need the following piece of information to take advantage of the port forwarding feature:
- Which protocol to forward
- The ports you would like to forward
- The IP addresses of each device
If you are not familiar with port forwarding or would like more information, contact us at support@sabaitechnology.com.
Make sure to check out the sale that is still going on at www.sabaitechnology.com.
Sabai OS V4: Dual Gateway Capability
The next feature we have added to the Sabai OS V4 is the dual gateway. Dual gateway allows you to assign which devices will receive local connections and which devices will receive a VPN connection. Previously, dual gateway was only possible with 2 routers, but we have captured all of the power of dual wan within one router!
Here is how it works.
The Sabai Technology router must first be set up with a VPN connection. After you have a VPN tunnel, activate the dual gateway function within the router.
Each device requires a static DHCP IP address to take advantage of the dual gateway capability. To automatically assign a static DHCP IP address, you simply connect the device to the router and add it to the list. The connection will default to local internet. You can choose VPN from the drop down list to change the device connection to VPN. Make sure to disconnect and reconnect each device to establish routing with the new address.
See how simple it is?
Additional information regarding dual gateway: If you have set the Network WAN/Internet Setting to PPPoE, the dual gateway will not function. You must have a separate device to run the PPPoE.
Sabai OS V4: Easier OpenVPN setup
The response to our latest OS V4 release has been overwhelming! We are super excited for our customers to try out the new features we have added. The rest of this week, we will be discussing in detail each of the new features and how they can serve you best.
Today, we will be discussing the much improved OpenVPN setup. In the previous version of Sabai OS, customers would have to navigate to a certain file within the server files provided by StrongVPN. We have simplified the process even more!
Here is how the simplified setup works:
1. You simply login to your StrongVPN account. Click on VPN Accounts Summary on the left side of the page.
2. Click on the “View Greeting” link for your OpenVPN server. Download the zip file to your desktop.
3. When uploading the OpenVPN files to your Sabai router, navigate to the zipped file and the router will do the rest!
Here is what it will look like before you load the file:
Here is what it will look like after you load the file:
Spring into the New OS V4 Sale!
Less than a year ago, we introduced our customers to a new customized tomato operating system with a much simpler interface, easier setup and faster VPN speeds. Since the release, we have been working to add new, fun features to the our operating system. We are now releasing our first update to the Sabai OS. The update includes additional features that will allow VPN users to take their network setup to the next level, features that will make you giddy!
At Sabai Technology, our goal is to simplify technology for the everyday user. Our newest update includes easier OpenVPN setup, Port Forwarding (for more technical setups) and Dual Gateway setup within a single router!
For those using OpenVPN, you simply point to the zip file downloaded from StrongVPN and the router does the rest! Port forwarding allows certain devices to operate at their optimum speed and performance. We have offered a Dual Gateway Network setup on our site consisting of two routers and because our customers love the network setup so much, we wanted to bring the capability to all of our customers at a price they would love. Our customers are now able to have the power of Dual Gateway within one router!
To celebrate the new release, we will be offering our most popular router models at discounted prices!
Our Linksys E30000 VPN router will be available for $139.95, a $30 savings!
Check out our site for additional discounts on other VPN router models.
We will be blogging about each new feature, in detail, the rest of this week. Subscribe to our blog to get the latest updates and information regarding our new operating system!
Troubleshoot Tuesday: Using your AppleTV with Sabai Technology VPN router
Did you know that you can connect your AppleTV to your Sabai Technology VPN router?
Once you have set up the VPN connection on your Sabai router, you can wirelessly connect your AppleTV. You can now stream all of your favorite televisions shows, movies and music. It is that simple!
If your AppleTV is not properly connecting to the Sabai router, there is a chance that your local ip is still stored within the device. You can correct this by doing a reset to clear the cache on the device. DO NOT restore to factory defaults, performing a restore will erase all of the your personalized settings within the device. If you continue to have issues connecting your AppleTV, contact us at support@sabaitechnology.com
Have an issue you would like us to address in our Troubleshoot Tuesdays posts? Comment below!
Troubleshoot Tuesdays: Wireless interruption?
Is your wireless network not showing up in your Network and Sharing
Center? Trouble connecting wirelessly?
If you have a wireless assistant running on your computer (other than the traditional Windows Network and Sharing Center), you need to uninstall the program. The wireless assistant can often interrupt your wireless capabilities.
If you are using an older machine, you may want to change the encryption on your router to WEP. This will help with the wireless
connection. Follow these 3 simple steps to change your encryption to WEP:
1. Login to the router panel by typing 192.168.199.1 into an address bar of a web browser.
2. Click on the Network Tab of the router.
3. Scroll down to the Wireless Section of the router and make sure wireless is enabled. You can then choose WEP from the Security drop down list. Save the settings.
Still having issues with your wireless network? Contact us at support@sabaitechnology.com.
Have something you would like us to address on our next Troubleshoot Tuesdays post? Comment below!
Troubleshoot Tuesdays: My Apple Devices won’t connect to my Sabai VPN router
Are you having trouble connecting your Apple Devices to your Sabai Technology VPN router?
Try these 4 simple steps:
1. Log into the router control panel by typing 192.168.199.1 in the address bar of your web browser (do not use Internet Explorer).
2. Click on the Network Link along the left side of the page.
3. Locate the Channel Width and change to 20 MHz.
4. Save the changes and you are ready to connect your Apple Devices!
Having interference issues? Scan for a new channel that doesn’t have other access points listed by clicking the SCAN button at the end of the wireless channel option.
Have something you would like us to address in our Troubleshoot Tuesdays posts? Comment below!
US Dept of Commerce Article on Sabai Technology
We got a really nice article written about us by the US Dept of Commerce. They’ve been incredibly helpful in assisting us increase our exports and we’ve worked closely with them and FedEx. If you’re with a US based business that exports, I highly recommend working together with your local US Dept of Commerce office.
I realized that I hadn’t posted this on our blog yet, so you can click on the picture for the article:
Thanks for taking a moment to check out this article! Rumors are that the Greenville Business Journal will be profiling Sabai Technology in their April Magazine 
Troubleshoot Tuesdays: OpenVPN connection cease?
Has your OpenVPN connection stopped working? Did you get an email from StrongVPN saying they have made changes to your server?
The solution is easy! Simply:
1. Log into your StrongVPN account and re-download your OpenVPN script
2. Log into your router panel using the instructions you received with the router and reload the OpenVPN script onto your router.
3. If this does not resolve the issue, try switching to a different server in the same city and repeat step 2.
If you are unable to regain VPN connection, please contact us at support@sabaitechnology.com.
Have something you would like us to address on Troubleshoot Tuesdays? Comment below!
